Recently, some customers and partners have reported that there are differences in the appearance trademark logos of Stelon products sold in the European market and the mainland China market. To eliminate doubts and protect customers’ right to know, Stelon officially issues the following statement:
1. Trademark differences stem from the territoriality rule of intellectual property rightsTrademark rights have strict territorial characteristics, which is an internationally recognized intellectual property principle. A trademark registered in a single country or region is only protected by law within that jurisdiction and cannot take effect automatically worldwide. Affected by differences in trademark registration status and legal systems across regions, Stelon has legally completed the registration and confirmation of corresponding trademarks in Europe and mainland China respectively. Therefore, there are differences in the appearance logos of products circulated in the two regions. This difference is a normal compliance arrangement in the brand’s global operation and does not represent any distinction in the products themselves.
2. Globally unified R&D and quality control, with fully consistent product qualityWhether in the European market or the mainland China market, Stelon’s full range of resistance spot welding equipment and accessories implement the same set of R&D and design standards, production process specifications and factory inspection procedures. The selection of core components, machining accuracy requirements and performance test indicators all follow unified internal control standards, and all products undergo full-process quality inspection under the same standards before leaving the factory.There are no so-called “regional graded versions” or “reduced-configuration versions”. Products obtained by customers in both regions are completely consistent in performance, accuracy, service life and reliability.
3. Globally synchronized service system with unified after-sales guarantee standardsStelon has established a globally unified customer service and technical support system. Customers in mainland China enjoy product warranty, technical consultation, installation and commissioning, spare parts supply and operation & maintenance guidance services of the same standards as the European market. Service procedures, response efficiency and quality standards remain globally synchronized.For customized working condition requirements, technical teams in both regions share technical solutions and project experience, and can collaboratively provide customers with adapted overall solutions.Stelon always adheres to the business philosophy of “quality-oriented, customer-first”, strictly abides by laws and regulations in all regions, and continues to provide stable and reliable products and services to customers worldwide. If you have any questions, please feel free to contact Stelon’s official sales and service team for consultation.